We always stand by the quality and safety of the products we supply and the service we offer.

If for any reason you're not completely satisfied with your recent purchase, we've made it as easy as possible for you to return your unused product, provided you do this within 21 days of receipt. It is essential for both hygiene reasons and to allow us to carry out a thorough assessment, that all items are returned to us in a clean and satisfactory fashion. We appreciate that due to the nature of our products, some usage may have occurred, however we reserve the right to refuse an inspection if the products are returned in a state unfit for handling.

However, only products purchased via this website may be returned using the method outlined below. Items purchased from another website or store, need to be returned to them.

Requirements for returns & refunds:

1. 21 days from date of delivery
2. All Electrical Appliances have a 12-month warranty on electrical components as long as the unit has been used as per user instructions
3. Purchased online via Dr Browns Australian website -i.e. drbrowns.com.au
4. Full priced item (i.e. is not a discontinued or sale item or an item that was reduced to clear)
5. Proof of purchase (order confirmation email)
6. Items should be returned in their original condition and packaging, and with all packaging, instruction manuals and accessories intact
7. Postage costs are the responsibility of the customer. (It is advised to use a tracking number from Australia Post to minimise the risk of lost goods as we cannot issue refunds on goods we do not receive.)
8. It is essential for both hygiene reasons and to allow us to carry out a thorough assessment, that all items are returned to us in a clean and satisfactory fashion. We appreciate that due to the nature of our products, some usage may have occurred, however we reserve the right to refuse an inspection if the products are returned in a state unfit for handling.

An item will be deemed refundable once the item has been received back at Dr Brown’s warehouse and properly assessed.

All returns will be refunded to you via your original form of payment once they have been received and inspected at our distribution centre. Please allow up to fourteen (14) days for the credit to appear on your statement.

Please see RETURN AUTHORITY STEPS below

EXCHANGES

At this time we cannot offer exchanges, but will refund as described above.

CANCELLATIONS
Once an order has been placed, it cannot be changed or cancelled and the item must instead be returned to us in accordance with the returns policy.